Legal

Terms & Conditions

Last updated: 11 July 2026 · Governed by the laws of India

1. Platform operator

The Platform is operated by PawParent Hub ([Insert full legal name], "[Company]"), with registered office at [Insert address, India]. Contact: founder@spritius.com.

2. Nature of the Platform (marketplace intermediary)

1. PawParent Hub is a marketplace e-commerce / discovery platform that enables pet parents ("Users") to discover and connect with independent pet-care businesses ("Partners") such as boarding / daycare, veterinary clinics, pet cafés, pet shops, groomers, and related services.
2. Except where we expressly state otherwise in writing, we do not ourselves provide veterinary, boarding, grooming, café, retail, or clinical services. Those services are provided by Partners as independent contractors / sellers.
3. To the extent we act as an "intermediary" under the IT Act, we seek to avail the exemption from liability under Section 79 for third-party information, data, or communication links hosted on the Platform, subject to compliance with applicable due diligence obligations. We do not claim to select or modify Partner content except as needed for hosting, ranking, safety, or legal compliance.
4. Contracts for goods or services (bookings, purchases, clinical care) are generally between the User and the Partner. We may facilitate discovery, messaging, payments, or support, but we are not a party to the underlying service contract unless expressly stated.

3. Eligibility

You must be at least 18 years of age and capable of entering a binding contract under Indian law. If you use the Platform on behalf of a business, you represent that you are authorised to bind that business.

4. Accounts and accuracy

• Provide accurate, complete registration and listing information.
• Keep credentials confidential; you are responsible for activity under your account.
• We may suspend or terminate accounts for fraud, abuse, or Terms breaches.

5. Partner listings, verification, and seller undertakings

1. Partners are responsible for the accuracy of descriptions, images, pricing, licences, hours, and service quality. Consistent with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, we require Partners to undertake that listing content corresponds to the actual goods / services offered.
2. Verification badges or onboarding checks indicate that certain documents or checks were completed at a point in time; they are not a guarantee of ongoing quality, safety, or regulatory compliance of the Partner.
3. Partners must hold all licences required under Indian central / state / municipal law for their category (including veterinary practice rules, shop establishment, FSSAI for food, animal welfare norms, etc.). We may request proof and may delist non-compliant Partners.
4. We may display Partner identity and contact details as required for marketplace transparency. Ranking may reflect relevance, distance, performance, verification status, commercial arrangements, or other disclosed parameters.

6. Differentiated treatment of Partners

As required for marketplace e-commerce entities, we disclose that we may give differentiated treatment between goods, services, or Partners of the same category, including without limitation:

• preferred / featured placement or sponsored listings;
• promotional badges, campaigns, or fee-based visibility boosts;
• different commission, subscription, or service-fee structures;
• priority support or onboarding for certain Partner tiers;
• algorithmic ranking factors that may favour verified or higher-performing Partners.

Organic search relevance and safety / compliance signals may also affect visibility. We do not guarantee equal placement for all Partners.

7. Bookings, orders, pricing, and payments

1. Prices, availability, and inclusions are set by Partners unless we expressly run a Platform offer. Taxes (including GST) will be shown where applicable.
2. Payments may be collected by us as a facilitator / collection agent or by Partners / payment gateways. Card and UPI data are typically processed by PCI-compliant payment processors; we do not store full card numbers.
3. A booking / order confirmation is subject to Partner acceptance and availability. We may cancel for fraud, illegality, force majeure, or Platform integrity reasons.

8. Cancellations, refunds, and consumer disclosures

1. Refund, cancellation, rescheduling, warranty, and guarantee terms for a specific service are primarily those stated on the listing / checkout flow or Partner policy. Where we publish a Platform-wide policy, that policy also applies.
2. If a Partner fails to deliver a confirmed paid service due to Partner fault, we will take reasonable efforts to assist with refund or alternative resolution consistent with applicable consumer law and payment settlement timelines.
3. Veterinary outcomes and animal health results cannot be guaranteed. Clinical decisions remain with the licensed veterinary professional and the pet parent.

9. User conduct (prohibited use)

You agree not to:

• post unlawful, defamatory, harassing, obscene, or infringing content;
• misrepresent identity, licences, pet health status, or business credentials;
• use the Platform for animal cruelty, illegal breeding rings, or wildlife offences;
• scrape, reverse engineer, or overload the Platform;
• circumvent fees, verification, or safety controls;
• upload malware or attempt unauthorised access;
• violate any applicable law, including IT Act, consumer, IP, and animal welfare laws.

We may remove content and suspend users / Partners upon receiving actual knowledge or a court / government order regarding unlawful material, consistent with intermediary due diligence duties.

10. Intellectual property

Platform software, branding, and original content are owned by the Company or its licensors. Partners retain ownership of their listing content but grant us a worldwide, non-exclusive licence to host, display, and promote that content on the Platform. Repeated IP infringement may lead to record-keeping and access termination under e-commerce rules.

11. Disclaimers

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT LISTINGS ARE ERROR-FREE, THAT PARTNERS WILL MEET YOUR EXPECTATIONS, OR THAT VETERINARY / BOARDING OUTCOMES WILL BE SUCCESSFUL. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER THE CONSUMER PROTECTION ACT OR OTHER MANDATORY LAW.

12. Limitation of liability

To the fullest extent permitted by law, the Company's aggregate liability arising out of or related to the Platform in any twelve-month period shall not exceed the greater of (a) the fees you paid to the Company (excluding amounts paid through to Partners) in that period for the transaction giving rise to the claim, or (b) INR 5,000. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for Partner acts / omissions, pet injury, or property damage caused by Partners, except to the extent caused by our proven wilful misconduct or as mandatory law provides.

13. Indemnity

You agree to indemnify and hold harmless the Company and its officers from claims arising out of your breach of these Terms, your content, your misuse of the Platform, or (for Partners) your services to Users, except to the extent caused by our wilful misconduct.

14. Privacy

Personal data is processed as described in our Privacy Policy, which forms part of these Terms by reference for notice purposes but is presented as a standalone notice for DPDP compliance.

15. Grievance redressal

In accordance with intermediary / e-commerce requirements, you may contact our Grievance Officer:

• Email: founder@spritius.com
• Name / designation: Grievance Officer, PawParent Hub
• Postal address: [Insert registered office]

We aim to acknowledge complaints within 48 hours on business days and resolve them within a reasonable period. You may also pursue remedies under the Consumer Protection Act, 2019 (including consumer commissions) and, for personal data, rights under the DPDP Act after using our grievance channel.

16. Suspension and termination

We may suspend or terminate access for Terms violations, legal risk, non-payment, or Platform integrity. You may stop using the Platform at any time. Provisions that by nature should survive (IP, liability limits, indemnity, governing law) will survive termination.

17. Changes to the Terms

We may modify these Terms by posting an updated version with a new "Last updated" date. Material changes affecting paid services will be communicated by reasonable means. Continued use after the effective date constitutes acceptance, except where mandatory consent is required.

18. Governing law and dispute resolution

1. These Terms are governed by the laws of India.
2. Subject to consumer protection rights that cannot be waived, courts at [Insert city, e.g. Bengaluru / Mumbai / Delhi], India shall have exclusive jurisdiction.
3. Parties shall first attempt good-faith resolution via the Grievance Officer before initiating formal proceedings, without prejudice to urgent interim relief.

19. Miscellaneous

If any provision is held unenforceable, the remainder continues in effect. These Terms (with Privacy Policy and any Partner / User supplemental agreements) are the entire agreement regarding the Platform. No waiver is effective unless in writing. You may not assign these Terms without our consent; we may assign to an affiliate or successor.

20. Contact

founder@spritius.com · founder@spritius.com · Contact us